Business Spanish · Phone Calls · Video Calls
Business Phone Calls & Video Calls in Spanish: Phrases and Examples
Learn practical Spanish for professional calls: introduce yourself, ask for a colleague, transfer calls, leave messages, arrange appointments, confirm numbers and manage common video-call problems.
Professional calls
Phone calls need shorter Spanish than emails
On the phone you cannot rely on facial expressions, written text or a slide. Short phrases are easier to understand and easier to repeat when something is unclear.
The Business Spanish vocabulary guide covers general professional terminology. For written communication before or after a call, use the examples in the Business Spanish email guide .
Say who you are and why you are calling.
Confirm names, numbers, dates and important details.
Finish with a clear next step, callback or appointment.
Call structure
A simple structure for a business phone call in Spanish
Answer or introduce yourself professionally.
Explain why you are calling.
Ask questions and confirm important details.
Agree on a callback, meeting or next step.
Thank the other person and end the call.
Answering the phone
How to answer a business phone call in Spanish
Buenos días, Grupo Martín. ¿En qué puedo ayudarle?
Good morning, Grupo Martín. How can I help you?
Buenos días, dígame.
Good morning, how can I help?
¿Con quién hablo?
Who am I speaking with?
¿Con quién desea hablar?
Who would you like to speak to?
¿Con qué departamento desea hablar?
Which department would you like to speak to?
Un momento, por favor.
One moment, please.
Making a call
How to introduce yourself on a Spanish business call
| Spanish | English |
|---|---|
| Buenos días. Mi nombre es Michael Bauer. | Good morning. My name is Michael Bauer. |
| Llamo de parte de Tecnomax. | I'm calling from Tecnomax. |
| Me pongo en contacto con usted en relación con... | I'm contacting you regarding... |
| Llamo para confirmar... | I'm calling to confirm... |
| Llamo para consultar... | I'm calling to ask about... |
| Quería hablar con usted sobre... | I wanted to speak to you about... |
Connecting calls
How to ask for someone and transfer a call
¿Podría hablar con la señora García?
Could I speak to Ms García?
¿Está disponible el señor López?
Is Mr López available?
Le paso con el señor Martínez.
I'll put you through to Mr Martínez.
Espere un momento, por favor.
Please hold for a moment.
Lo siento, ahora mismo no está disponible.
I'm sorry, he isn't available right now.
En este momento está en una reunión.
He is in a meeting at the moment.
Messages & callbacks
How to leave and take a phone message in Spanish
| Spanish | English |
|---|---|
| ¿Quiere dejar algún mensaje? | Would you like to leave a message? |
| ¿Podría dejarle un mensaje? | Could I leave a message for him/her? |
| Dígale por favor que me llame. | Please ask him/her to call me. |
| ¿Puede pedirle que me devuelva la llamada? | Could you ask him/her to call me back? |
| ¿Me puede dar su número de teléfono? | Can you give me your phone number? |
| Mi número es... | My number is... |
| Le diré que ha llamado. | I'll tell him/her that you called. |
| Le pediré que se ponga en contacto con usted. | I'll ask him/her to contact you. |
Appointments
How to arrange a meeting by phone in Spanish
¿Podemos concertar una reunión?
Can we arrange a meeting?
¿Qué día le viene bien?
What day works for you?
¿Le viene bien el martes a las diez?
Would Tuesday at ten work for you?
¿Le iría mejor por la tarde?
Would the afternoon work better for you?
Entonces quedamos el jueves a las once.
So we'll meet on Thursday at eleven.
Le enviaré la invitación por correo electrónico.
I'll send you the invitation by email.
For longer professional discussions once the appointment begins, the Business Spanish meetings guide covers agendas, opinions, clarification and next steps.
Clarification
What to say when you do not understand something on the phone
Phone calls remove many of the visual clues you have in a face-to-face conversation. Ask for repetition immediately when a name, number or condition is unclear.
¿Podría repetirlo, por favor?
Could you repeat that, please?
No le he oído bien.
I didn't hear you clearly.
¿Podría hablar un poco más despacio?
Could you speak a little more slowly?
¿He entendido bien que...?
Have I understood correctly that...?
¿Cómo se escribe su apellido?
How do you spell your surname?
¿Podría repetir el número?
Could you repeat the number?
Repeat critical information back to the other person: Entonces, el número de pedido es 4587 y la entrega está prevista para el jueves, ¿correcto?
Names, letters & numbers
Confirm names, email addresses and numbers carefully
| Spanish | English |
|---|---|
| ¿Cómo se escribe? | How is that spelled? |
| ¿Puede deletrearlo, por favor? | Can you spell it, please? |
| Es B de Barcelona. | It's B as in Barcelona. |
| ¿Me confirma su dirección de correo electrónico? | Can you confirm your email address? |
| ¿Ha dicho quince o cincuenta? | Did you say fifteen or fifty? |
| ¿Me confirma la fecha? | Can you confirm the date? |
| Voy a repetirlo para asegurarme. | I'm going to repeat it to make sure. |
Video calls
Useful Spanish phrases for video meetings
Video calls add a different set of practical problems: microphones, cameras, screen sharing and unstable connections. These phrases cover the situations that occur most often.
¿Me escuchan bien?
Can you hear me clearly?
¿Pueden verme?
Can you see me?
Tiene el micrófono silenciado.
Your microphone is muted.
Creo que hay un problema con la conexión.
I think there is a problem with the connection.
Voy a compartir mi pantalla.
I'm going to share my screen.
¿Pueden ver mi pantalla?
Can you see my screen?
La imagen se ha quedado congelada.
The image has frozen.
Voy a salir y volver a conectarme.
I'm going to leave and reconnect.
Se ha cortado el sonido.
The audio cut out.
Complete phone call
Example business phone call in Spanish
This example shows a supplier calling a client to confirm an appointment.
Complete callback example
Example: leaving a message in Spanish
The MundoDele view
Confirm the detail that could cause a problem later
Names, email addresses, prices, dates and delivery times deserve repetition on the phone. A short confirmation can prevent a misunderstanding after the call.
If you miss a word, ask immediately. ¿Podría repetirlo? sounds professional and keeps the conversation moving. Pretending to understand a number or date creates a much larger problem later.
For calls that move into a commercial discussion, continue with Spanish for sales conversations or business negotiations in Spanish .
Common mistakes
Common mistakes on business calls in Spanish
| Mistake | Better approach |
|---|---|
| Starting with a long explanation | Say your name, company and reason for calling first. |
| Guessing a name or number you did not understand | Ask the other person to repeat or spell it. |
| Speaking too quickly because you prepared the sentence | Use short phrases and pause after important information. |
| Ending without confirming the next step | Repeat the appointment, callback or action before saying goodbye. |
| Trying to solve every detail during a difficult call | Ask to confirm complex information later by email when necessary. |
Practise real calls
Prepare for professional calls in Spanish
MundoDele Business Spanish lessons can use the calls you face at work: client calls, supplier conversations, appointment scheduling, sales calls, video meetings and follow-up.
FAQ
FAQ: Business Phone Calls & Video Calls in Spanish
How do you answer a business phone call in Spanish?
Common phrases include Buenos días, ¿en qué puedo ayudarle?, Dígame and ¿Con quién desea hablar?.
How do you ask to speak to someone in Spanish?
You can say ¿Podría hablar con la señora García?, Quisiera hablar con el señor López or ¿Está disponible el señor Martínez?.
How do you leave a phone message in Spanish?
Useful phrases include ¿Podría dejarle un mensaje?, Dígale por favor que me llame and Mi número es....
How do you ask someone to repeat something on the phone?
Say ¿Podría repetirlo, por favor?, No le he oído bien or ¿Podría hablar un poco más despacio?.
How do you spell a name or email address on a Spanish phone call?
Ask ¿Cómo se escribe? or ¿Puede deletrearlo, por favor?. You can clarify individual letters with expressions such as B de Barcelona.
What can I say when a video connection is bad?
Useful phrases include Creo que hay un problema con la conexión, Se ha cortado el sonido and Voy a salir y volver a conectarme.
Can I practise business phone calls with MundoDele?
Yes. MundoDele Business Spanish lessons can include phone calls, video calls, appointment scheduling and role-play based on your professional situations. Contact info@mundodele.com.
Language references
Language references
- Real Academia Española – Diccionario panhispánico de dudas
- FundéuRAE – recommendations on current Spanish usage
- Instituto Cervantes – Plan Curricular
Guide updated: August 2026.
The MundoDele view
Prepare the difficult twenty seconds of the call
The beginning of a call, a misunderstood number and an unexpected question are often harder than the rest of the conversation. Prepare short phrases for these moments and practise them aloud.
Once those phrases become familiar, you can concentrate on the person and the purpose of the call. MundoDele Business Spanish lessons can adapt this practice to your own professional situations.
Questions? info@mundodele.com